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About affronti

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I remember it clearly: It was my first year at Microsoft right out of college and I was still rockin’ my blond spiked hair, earrings, and goatee. I went to my first customer event where we were meeting with C-level execs and wound up sitting down next to my VP. He turns to me and says “Wow, two earrings, huh?” Almost immediately I went to the restroom, took out the earrings, and have not worn them since.

I’m a proud supporter of individualism at work across every domain, from personality to attire to organization styles. Working with such broadly different personalities over the years has given me some of the most rewarding experiences as a leader and contributed immensely to my personal growth.

I love working in technology for a number of reasons, one of them being its support of individualism across so many of those important domains. For me, it’s great to be able to rock flip-flops and shorts at work on a lava-hot day in NYC. At the same time, I agree with the author’s point that you have sometimes have to dress the part: either for a role you aspire to have, or for a customer you’re talking to. Today we’re meeting with a client in the financial services industry, so I’m sans flip-flops and am ready in my corporate gear (slacks+button down+blazer) to ensure my attire doesn’t get in the way of our conversation.

Does How You Dress and Look Impact Your Career? Sadly, Yes

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The key to building lasting habits is focusing on creating a new identity first. Your current behaviors are simply a reflection of your current identity. What you do now is a mirror image of the type of person you believe that you are (either consciously or subconsciously).

To change your behavior for good, you need to start believing new things about yourself.

“Identity-based habits: How to actually stick to your goals”

The power of small wins. So true.

http://thenextweb.com/lifehacks/2014/10/26/identity-based-habits-actually-stick-goals/

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The absence of a manager, or the structure of forced “360” reviews in a large company, means that for some growing businesses, those moments of reflection on performance and work experience are infrequent—and potentially not happening at all.

Happy Monday! I found some great self-reflection tips for Monday mornings that can help re-focus and boost productivity. I spend a few minutes every Monday doing this (usually while biking to the gym) to make sure I feel like I’m hitting the week strong.

http://www.inc.com/laura-garnett/5-questions-you-should-ask-yourself-every-monday-morning.html

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This begins by leveraging popularity with employees to kick-start the conversation, but it ends with a solid case for software consolidation and expansion, and enterprise-friendly features including usage visibility, administrative control, and multi-user pricing options.

At Klink we’re following a similar game plan: create amazing end-user experiences that can spread across employees in an organization, built on top of an enterprise-grade security and administration platform.

http://venturebeat.com/2014/09/28/how-best-of-breed-apps-can-topple-the-enterprise-monopoly/

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Only 17% of consumers are satisfied using phone self-service systems to make a purchase and only 22% are satisfied when calling to get service. Such low satisfaction rates present a big opportunity to improve the customer experience, call center efficiency, and overall sales rates.

http://www.invoca.com/blog/9-tips-optimize-caller-experience-increase-sales

Great post from our friends at Invoca. We’re excited for Klink to compliment them in the space by bringing unique insights and data to the calls you have on your mobile and desk phones.