When a customer service call is described as “Kafkaesque” and “hellish,” you pretty much know how it’s going to go down before even taking a listen. But in case you haven’t heard the condescending, tedious call that’s lit up the Internet, here it is: via Pocket
Comcast ‘Embarrassed’ By The Service Call Making Internet Rounds
The design flourishes that most people never even notice.
I love the “breathing sleeping light”. So peaceful. 🙂
11 Tiny Design Features That Show Apple’s Insane Attention To Detail
A common annoyance for web users is when websites require browser technologies that are not supported by their device. When users access such pages, they may see nothing but a blank space or miss out a large portion of the page’s contents. via Pocket
Promoting modern websites for modern devices in Google search results
Everybody loves to hate email. It’s overwhelming, all-encompassing, and perhaps most importantly, lacks the context we’ve come to expect from modern communication apps. via Pocket
Gmail’s latest move isn’t the end of email, it’s a new beginning
So you are building a new product. Great! However, one of the worst mistakes you can make is to wait for it to be done before thinking about how you are going to market it. via Pocket
Many entrepreneurs fantasize about days longer than 24 hours, convinced that their new venture could change the world, if they just had more time. They don’t realize that a more viable solution is to get more done per existing hour, rather than creating more hours. We all know at least one person who is always “very busy” and works plenty of hours, but generates few significant results. Every person, no matter what their passion, needs to revisit the principles of time management from time to time. However, this topic is particularly critical to entrepreneurs, who struggle with challenges and crises…
Many of my friends and colleagues know I’m a time management nerd; I love calendaring, tasks, and flagging emails more than is healthy for a single person. One of my favorites is using calendar colors to audit my time each Friday.
When Android Wear, Android Auto and Android TV launch this fall, they’ll solve a problem that has plagued Android since day one: an inconsistent user experience across devices. Ars Technica’s Andrew Cunningham points out that unlike Android phones from different manufacturers that sport ugly custom UIs, launchers and interacting with Android on different smartwatches was exactly the same. In fact, Google’s engineering director, David Burke, told Cunningham that with Wear, Auto and TV, the underlying software and interfaces will be controlled by Google, not the OEMs.
This is a move very similar to Microsoft did with Windows Phone 7: they told the OEM’s to get out of the way of design and made it an imperative to design from the bottom of the OS all the way up to the user. The result? A beautiful, consistent experience across disparate devices – a.k.a. the Apple Method.
Google, Not Device Makers, Will Control Android Wear, Auto and TV UI
 By Andy Glover & Matt Archer 1. Unfixed bugs camouflage other bugs How many times have you heard a tester say, “Good news, I’ve re-tested the bug you fixed and it’s working perfectly, but I’m now observing a new bug”? You might be in luck, fixing a bug may reveal no further problems, but …
Ten reasons why you fix bugs as soon as you find them – Ministry of Testing
The chief executives of key tech companies discuss their visions of the explosion of data and the future Internet of Things.
I love that HP calls their new machine “The Machine”.
CEOs of Microsoft, HP, Intel talk future of computing – CNET
When iOS 8 hits, the notification center is going to be the most important screen in your smartphone.
You’ve now been notified that notifications are going to be a big deal.
Why Notifications Are About to Rule the Smartphone Interface | Gadget Lab | WIRED
#neato 