Great article. Mine are pretty close to his. What are your contact rules?
When you want me to get back to you…
…in 30 minutes or so, then
» Please phone me.
…in around 2 hours, then
» Please send me a text message.
…later today or tomorrow, then
» Please send me an IM on Skype or Facebook.
…in a couple of days, then
» Please send me an email.
… whenever convenient, then
» Please send me a DM or a tweet.
These Are The New Rules For When To Email, When To Text, And When To Call